Frequently Asked Questions
Everything you need to know about our premium outdoor apparel and gear.
What materials are used in Sherpa Equipment products?
We prioritize high-performance, sustainable materials including recycled polyester, organic cotton, and ethically sourced merino wool to ensure durability and comfort in extreme conditions.
How long does shipping take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our online return portal to generate a prepaid shipping label.
How do I care for my technical outerwear?
To maintain the waterproof integrity of our jackets, we recommend machine washing on a cold, gentle cycle with technical detergent and tumble drying on low heat to reactivate the DWR coating.
Do you offer a warranty on your gear?
Yes, all Sherpa Equipment products are backed by a limited lifetime warranty against manufacturing defects in materials and workmanship.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment plans through Klarna and Afterpay.